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Permanent Positions

Service Engineer
London, London

Service Engineer


Are you a Service Engineer looking for an exciting new opportunity to join a thriving, growing business? Do you enjoy looking after long-standing, valued clients that appreciate your help and value your work?


We have a fantastic opportunity with a well-respected business providing Life Science equipment ensuring a varied role and exposure to a wide range of technical products and equipment.


The successful candidate will receive full training to service, repair, and calibrate laboratory products for highly reputable clients across the UK and Ireland.


This role would suit a Service Engineer from a science background or with experience working on lab equipment.



Key responsibilities:

  • Maintaining and developing a computerized customer and prospect database
  • Organising service schedules
  • Controlling reporting processes
  • Responding to and follow up service enquiries by e-mails, telephone, and personal visits
  • Sourcing new or better suppliers of consumables within the UK and Europe if required
  • Attending training and to develop relevant knowledge and skills
  • Establishing and maintaining current client and potential client relationships
  • Prepare a variety of status reports, including activity, follow‐up, and adherence to goals
  • Communicating new products and service opportunities, special developments, information, or feedback gathered through field activity
  • Follow up the delivery of the products to end customers and ensure customer satisfaction
  • Install, service, and repair all equipment



Duties / Responsibilities

  • Work within structured ISO guidelines and procedures
  • Completion of electronic service reports and submission to customers
  • Updating group shared service calendar in Outlook with service appointments etc
  • Travel within Europe as required to provide support to rest of European team
  • Travel to the US for training as required



Key skills required

  • 2 year’s previous experience in washing machine or mechanical servicing preferred
  • Ability to fault find on VHP / washing / clean air equipment, electrical panels, and components.
  • Ability to manage multiple and changing priorities
  • Diary Management
  • Full UK driving license essential




  • 23 day’s holiday rising by 1 day for each additional year’s service up to maximum 28 days (excluding Bank Holidays and Public Holidays)
  • Probationary period – 3 months
  • Working from home
  • One day each week in the office in Reading
  • Hands-on – Installation of animal cages
  • Working on new equipment brands, sourcing manuals, parts etc.



Apply today for this amazing role working with genuinely interesting clients. This is not your usual field service engineer role!

Salary: £8.91 p/h
Date Posted: 08/10/2021
  • S3Science is an equal opportunities employer: our recruitment process is fair, objective and open.

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